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Privacy Policy | Quattropal Ltd

Data Security First: “We implement industry-standard encryption and security measures to protect your personal information from unauthorised access.”
No Third-Party Selling: “Your data belongs to you. We never sell, rent, or trade your personal information to third parties for marketing purposes.”
Transparent Usage: “We only collect the information necessary to provide our heating services, process grants, and improve your experience on our site.”

Privacy Policy

At Quattropal Ltd, we are committed to protecting your personal data. This policy explains how we handle your information with transparency, following UK GDPR standards.

Data Security

We use industry-standard encryption to ensure your details are kept safe from unauthorised access at all times.

No Data Selling

Your information is never sold, rented, or traded to third-party marketers. Your data stays strictly within our service eco-system.

Grant Processing

We only share necessary data with UK authorities (Ofgem) to help process your £7,500 heat pump grant applications.

Effective Date: April 2026

1. Introduction

Quattropal Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website, request a quote, or use our engineering services, and tell you about your privacy rights and how the UK law protects you.

2. The Data We Collect

We may collect, use, store and transfer different kinds of personal data about you:

  • Identity Data: First name, last name, title.
  • Contact Data: Billing address, property address for site surveys, email address, and telephone numbers.
  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, and operating system.
  • Service Data: Details about your current heating system, property energy efficiency, and eligibility for the Boiler Upgrade Scheme (BUS).

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use it for:

  • Providing bespoke quotes for boiler or heat pump installations.
  • Performing technical site surveys and mechanical engineering assessments.
  • Processing government grant applications (e.g., the £7,500 BUS grant).
  • Registering warranties with manufacturers (Worcester Bosch, Vaillant, etc.).
  • Compliance with Gas Safe, NICEIC, and MCS industry regulations.

4. Data Sharing and Third Parties

For Heat Pump installations, we are legally required to share specific data with **Ofgem** and the **Department for Energy Security and Net Zero** to facilitate your grant. We also share data with certification bodies such as **MCS** to register your installation’s compliance. We do not share your data with third parties for marketing purposes.

5. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements (typically 6 years for tax and warranty purposes).

6. Your Legal Rights

Under the UK GDPR, you have the right to request access to your data, request correction or erasure, object to processing, or request the transfer of your data. You also have the right to withdraw consent at any time where we are relying on consent to process your data.

7. Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact our Data Officer:

Company Name: Quattropal Ltd

Email: info@quattropal.co.uk

Contact number: +44 7594 332381

Address: 14 Deepdene House, Deepdene Avenue, Dorking, RH5 4GE

Service Area: Surrey & Surrounding Areas